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Terms of Delivery of Goods

The delivery of the ordered goods is carried out by the following methods:

  • through a courier service from a third party
  • through the services of Bulgarian Posts
  • delivery be the Merchant and their team

The delivery is made to the address of the consumer on the territory of the Republic of Bulgaria, unless otherwise stated on the site.

Delivery costs are covered by the User except in the case of delivery of goods worth over BGN 100, in which case the delivery costs are borne by the Merchant.

Before sending the ordered goods, the Merchant has the right to contact the User on the phone number specified by him, in order to specify details of the order and / or delivery.

The Merchant is not responsible for non-fulfillment of an order in cases where the User has provided incorrect, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or telephone number.

Delivery is made within the timeframes described under each delivery option in the order interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period by promptly informing the User.

The Merchant processes the orders within 1 working day from the execution of the order. Delivery is usually made within the usual time in practice according to the chosen delivery method.

The ordered goods are delivered against a signature, as larger shipments using a courier service are delivered to the entrance of the building.

The User is obliged to inspect the goods at the time of delivery and to notify immediately in case of discrepancies, shortages and damages. The User has the right to file a complaint within 2 (two) hours of delivery of ordered goods, if the order is incomplete; the goods have been delivered with an expired expiration date; other goods are delivered, different from the one ordered by the User; delivered goods with damaged packaging, which makes it unusable; there is another obvious inconsistency of the goods with the contract of sale. The procedure for filing complaints is described in the Terms and Conditions of Webdesh Ltd..

When making international deliveries, the rules for delivery and receipt of items of the respective national postal service, as well as of the respective national legislation of the country in which the consignee of the goods is located are applicable.

All import fees for importing the goods are at the expense of the User. The User cannot claim a refund if he has refused to pay import duties or receive the shipment.

The Merchant reserves the right to change the available methods of delivery and payment and / or the conditions under them at any time by publishing the available methods of delivery and payment on the website without further notice.

If you have any questions regarding these Terms of Delivery of Goods, feel free to contact us at [email protected].