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Information for Аuthorities Controlling the Аctivity

The bodies regulating the activity of the Merchant are the Commission for Consumer Protection /CPC/ and the Commission for Personal Data Protection (CPDP), with the following coordinates:

For CPC:
tel: 02/933 0565
fax: 02/9884218
hot line: 0700 111 22
email: [email protected]
address: Sofia, Vrabcha Str. 1, fl. 3, 4 and 5

tel: 02/91-53-519
email: [email protected]
address: Sofia 1592, bul. „Prof. Tsvetan Lazarov ”№ 2

Consumers can use the European Online Dispute Resolution Platform (ODR), available at  – a single access portal that allows EU consumers and traders to settle disputes between them.

Alternative dispute resolution (ADR) between consumers and traders is out-of-court conciliation on a voluntary basis.

The Joint Conciliation Commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

The General Conciliation Commissions are determined on a regional basis, and the General Conciliation Commission with its registered office in Sofia and the area of operation of the territory of Sofia District is competent to resolve disputes between a Merchant and a User.

The consolidated list of recognized ADR entities of the Member States of the European Union can be found at: